FAQ

What kind of products do you offer?

We offer a wide range of exclusive Tennessee Volunteers apparel and accessories for fans of all ages! Our collection includes everything from Jerseys, Knits, Dresses, and Bottoms to Accessories like Bags, Hats, Jewelry, and Footwear. We have options for Men, Women, and Kids, so the whole family can show their spirit.

How do I choose the right size?

Our product pages include detailed size charts for each item. We offer a range of fits, including Adjustable and Fitted options. We recommend checking these charts before ordering to ensure the perfect fit. If you’re between sizes or have specific questions, our support team is happy to help!

How do I place an order?

Simply browse our menu, add your favorite items to your cart, and proceed to checkout. You don’t need to create an account to place an order, but creating one allows you to track your orders faster and saves your details for next time!

What payment methods do you accept?

We accept all major credit cards including Visa, MasterCard, and JCB. We also accept PayPal for a secure and quick checkout experience.

Where do you ship?

We ship globally! However, due to logistical constraints, we are currently unable to deliver to some remote areas and parts of Asia. If you have a question about your specific location, please reach out to us at [email protected] before ordering.

What are my shipping options and costs?

Standard Shipping: For $12.95, we ship via trusted carriers like DHL or FedEx. Your order will arrive within 10-15 days after we ship it.
Free Shipping: On orders over $50, enjoy free shipping via EMS. Delivery takes 15-25 days after shipping.

How long will it take to receive my order?

We process all orders within 1-2 business days at our warehouse in Philadelphia. After that:
– Standard Shipping: 10-15 days after shipment.
– Free Shipping (EMS): 15-25 days after shipment.
Pro Tip: For big games or events, order early to ensure your gear arrives on time!

How can I track my order?

As soon as your order ships, you will receive a confirmation email with your tracking number and a link to follow your package’s journey right to your doorstep.

What is your return policy?

We want you to be completely satisfied with your purchase. You can return any item in its original condition within 15 days of delivery for a hassle-free refund or exchange. Please check our detailed Returns Policy or contact us at [email protected] to initiate a return.

Who pays for return shipping?

For details on return shipping costs, please refer to our complete Returns Policy. The policy outlines all scenarios to ensure a smooth process for you.

I have a question that isn’t answered here. How can I get help?

We’re here for you! Reach out to our friendly support team anytime at [email protected]. You can also write to us at:
Tennessee Shop
1868 Berkley Street
Philadelphia, PA 19106
USA